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We may accept returned goods, provided that: (1) the customer obtains our prior written agreement to accept the return of the goods; (2) the goods remain undamaged, in their original packaging, have been appropriately stored and are in satisfactory condition; (3) the goods have not been modified and are from regular stock that is listed in the current price list of the manufacturer; (4) a note accompanying the goods gives the Invoice Number relating to the purchase of the goods.
The customer is responsible for all carriage, packing and insurance costs incurred returning goods. We retain the right to credit the value of returned goods against alternative goods, except where consumer law entitles the customer to a refund. Any shortages, over deliveries or damaged items must be notified to the customer services department within two working days of receipt for authorization to be given for their return. Failure to do so may result in the non-issuing of credit.
We will pass on any applicable manufacturer warranty to the customer. If goods which we have supplied are faulty due to defects in workmanship or material we will repair or replace them provided that: (1) they are returned to us within 10 days of their being identified as faulty and within 6 months (depending on product) of the original date of delivery to the customer; (2) they have been correctly stored by the customer; (3) they have not been altered by the customer or any third party; and (4) they have not been damaged while in the customer’s care (e.g. through inappropriate storage, carelessness, misuse, incorrect assembly, contact with corrosive agents or proximity to force fields). If we require verification of any issue relating to this condition, the customer will give us full assistance and access to all relevant premises, documents and equipment.